vivo, one of the world’s leading smartphone brands, has expanded its online services to deliver superior customer experience in Pakistan. Through its after-sales services, the company aims to keep local consumers informed of the latest product launches and features, providing them with useful information before and after purchase.
In addition, vivo provides the necessary smartphone related services and delivery services to all regions of the country. With customer safety in mind, the brand has taken a thoughtful step to offer customers a convenient purchase option after verification and selection on any vivo smartphone from the comfort of their own homes. It also delivers the smartphone to the door to ensure a hassle-free shopping experience.
As a brand geared towards young people, vivo strives to support its customers at every stage of smartphone use, with particular emphasis on after-sales service. Following the Benfen philosophy, vivo aims to support and empower consumers who rely on smartphones for their work and business with ease of purchase and to provide them with seamless access to cutting-edge technologies.
Speaking on the facilities, Mr. Kevin Jiang, Director of Customer Service, said, “vivo works tirelessly as a responsible, customer-centric brand to ensure end-to-end customer safety and convenience while providing a hassle-free shopping experience. Our consumers have responded positively to our initiatives in the past, and we are glad that we were able to create an enjoyable experience for vivo smartphone buyers in Pakistan. We strive to deliver our products and services to consumers as quickly as possible and to resolve their questions at the earliest possible time so that users can benefit from our significant and cutting-edge innovations.
Here are some of the ways customers can access any vivo customer service:
Vivo Customer Service Center:
At present, vivo has 14 customer service centers all over Pakistan. All service centers offer to solve customer problems within one hour for any vivo smartphone.
In addition, vivo offers a “refreshment service” in its official service centers to make its customers feel at home. vivo has also created another unique “Enjoying Toy Service” experience for its valued customers. Hand toys were installed in various locations so that customers could easily choose and use them while waiting for repairs.
Vivo service day:
Celebrated on the 21st of each month, it is the most popular service in the country. This initiative was launched in 2020 to ensure a better customer experience for vivo smartphone users and has become very popular across the country. vivo Service Day enables customers to get free after-sales service such as: Free cleaning and disinfection, Free system recovery and software upgrade, 1 hour flash repair, Free maintenance without any labor cost and Free Protective Stickers.
Call center:
Vivo’s trained staff work diligently in the call center to respond to Facebook and email queries. Vivo’s goal is to respond to customer requests as quickly as possible. Customers can also ask questions or inquire about their smartphones by calling the vivo helpline number 0800-00111. This number is operational from 9 a.m. to 6 p.m., excluding public holidays. Soon, vivo plans to make the call center service available 24 hours a day. Consumers can connect to our support platforms or call the hotline numbers to receive a response to their request within 24 hours.
Vivo home delivery service:
With a sudden increase in COVID cases in Pakistan, the whole country has been quarantined. As a conscious brand, vivo has launched its free “Home Delivery” initiative across the country, adhering to all safety protocols. Even after the lockdown was lifted, the company continued to service until further notice.
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